When a machine is broken or a spill needs to be cleaned on the sales floor, you generally call on the maintenance department to take care of it. However, they may not always be able to take care of the problem in a timely manner. What are some ways that you can make your maintenance team more productive and timely when it comes to resolving potentially dangerous problems.
Notify Them About Issues Immediately
It doesn’t cost a lot of money to develop an app or use an existing communications tool to streamline a work order. At the beginning of the day, your team should be notified of all repairs, cleanings and other requests that need to be completed by the end of the day. This may make it easier to delegate tasks and ensure that everyone has an equal and reasonable amount of work to do each day.
Give Them the Tools Needed to Complete Their Work
Your employees in any department won’t be able to get their work done unless they have the equipment and resources needed to complete a task. Make sure that they have safety goggles if they have to weld, a mop and bucket if a spill or leak needs to be cleaned or a set of power tools if they need to install or remove something. It is not uncommon for a job to take longer than it needs to because employees were searching for items or otherwise had to complete a task in a haphazard way.
Give Constructive Feedback on a Regular Basis
Your workers should be given feedback on a weekly or monthly basis. This may bring to their attention any bad habits that they engage in while working or let them know that they are not as productive as they should be. Employees appreciate feedback and will usually adjust their performance to meet expectations assuming that the information you gave them was useful and delivered in a measured way.
Expand the Size of Your Maintenance Department
There is only so much a single person can do each day. If your workers are overworked, their productivity is bound to go down. Therefore, you should consider hiring another worker or several more workers to distribute the work better. Assuming you hired the right people, productivity should go up and counteract the extra money spent on labor.
You want every department within your company to work as efficiently as possible. In some cases, improving efficiency may be a matter of providing feedback or otherwise improving communication. Spending extra money on tools or extra labor could also increase productivity and lower costs overall.